TOWERS

Training is designed to meet the needs of the company and the learners. There are also a number of ‘open’ courses for anyone to enroll upon. See the News page for current training courses.

Training subjects include:

• Advanced Rapport Skills
• Changing Habits and Behaviour
• Working Effectively with Clients and Service User
• Accelerated Learning
• Inspiring Leaders
• MADE Programme (Management Development)
• Project Planning
• Business Planning
• Communication Skills
• Monitoring and Evaluation
• Coaching and Mentoring
• Evaluating Your Own Performance
• Confidence Building, Assertiveness and Conflict Resolution
• Personal Development
• Selection and Recruitment
• Presentation Skills
• Distance Traveled – Measuring Soft Outcomes
• Fundraising and devising a Fundraising Strategy
• Financial Planning and Control
• Recruiting, Supporting and Working with Volunteers
• Social Enterprises
• Social Accounting
• Community Work Skills
• Working In Community Organisations (WICO)
• From Apathy to Motivation

Customer Care Training – including Personal Skills, Improving Your Prospects, Communications, Telephone Techniques, Dealing with Diversity, Customer Service, Customer Focus, Rights and Responsibilities, Promoting Products and Services, Selling Skills, Handling Complaints, Dealing with Difficult Customers and Customer Care City.